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How do I login to Canvas?

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8930 views   |   17 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Sep 21, 2020    Canvas Students

You can access your Shasta College Online Courses by clicking on the Shasta Portal button from the main Shasta College Website or, you can click below:

Portal-Canvas Log in

Once you have logged into the Shasta College Portal, you will be directed to your Dashboard on Canvas. 

 


How do I reset my Portal password?

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1529 views   |   3 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2020    Password Reset

The good news is you no longer have to reset or change your Canvas password as Canvas is housed within the Shasta College Portal. 

To change your Shasta College Portal password, from the Portal page click on "I dont know my Passowrd" or click the image below:

Follow the authentication process to change your password. 

 


Does Shasta College provide students with email addresses with a ".edu" email domain?

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1292 views   |   3 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Mar 06, 2018    Email

Not at this time.

However, there is a proliferation of free email providers such as Gmail, Yahoo, Hotmail and Live to name a few. Some providers, such as Gmail, also bundle other useful services such as Google Docs (Docs (word processing), Sheets (spreadsheets), and Slides (presentations)), free storage space, a document sharing features. Research which email service provider meets your specific needs and sign up for a free account.


I am still having issues with my Portal password, what should I do? 

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1198 views   |   5 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2020    Student Success Center Password Reset Students

The good news is, your Canvas Password is now the same password as your Shasta College Portal Password - you no longer have to remember multiple passwords!

If you still need help click on the appropriate department below to send us a HelpTicket:

Shasta College Portal Help

Help Ticket: www.shastacollege.edu/portalhelp
Website: Click here for Shasta College Portal Help

or

Shasta College Office of Educational Technology:
Hours: Monday - Friday 7:30 AM - 5:00 PM
Email: sconlinehelp@shastacollege.edu
Website: Click here to go to the SC Online Website


I was using the Canvas App and my assignment sublmission disappeared, what happened? 

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1132 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 22, 2020    CanvasMobileApp Shasta College Technology

At this time the Office of Educational Technology does not support nor recommend the use of the Canvas App. It has been known to cause issues that will cause you and your instructors frustration with class assignments and grades.

For example, we have experienced students who submitted assignments that the instructor cannot see and quizzes in which the student cannot participate as the App has closed the attempts. We do recommend that you log into the Portal and then access Canvas using the browser of your choice, like Chrome or Safari on the device of your choice.  

Please make sure your device and your browser are up-to-date as this can also cause issues.

Further questions about browser and device compatibility, we suggest you read this:  Canvas Guide.
 

 

Why am I being directed to an Open CCC page when I click on Canvas; is this a hoax?

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1111 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 22, 2020    CCC Chancellor's Office Students

No, that is not a hoax. 

Open CCC is the California Community Colleges federated identity initiativeAt the request of the California Community College Chancellor's Office, and, in compliance with that request, students that do not have a California Community Colleges federated identity will be directed to OpenCCC.net to establish a California Community Colleges federated identity when clicking on the Canvas icon from within the Shasta College Portal. Once you have established a California Community College federated ID, you will be redirected to Canvas

Read more about the California Community Colleges federated identity initiative.

Alternatively:

Student Success Center
Location: Redding Main Campus,  Administration Building 100, Room 102
Hours: Monday - Friday 8:00 AM -5:00 PM
Website: Click here to go the Student Success Center Website


In Red Bluff:
Tehama Campus, 770 Diamond Avenue, Red Bluff, CA 96080
Hours: Monday - Thursday: 8:00 AM - 9:00 PM
             Friday: 8:00 AM - 4:00 PM
Phone: (530) 529-8980
Email: Tehama@shastacollege.edu


In Weaverville:
Trinity Campus, 30 Arbuckle Court, Weaverville, CA 96093
Office Hours: Monday/Wednesday: 10:00 AM - 8:00 PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday: 9:00 AM - 1:00 PM
Phone: (530) 623-2231
Email: trinity@shastacollege.edu


In Burney:
Intermountain Campus, 37581 Mountain View Road, Burney, CA 96013
Office Hours: Monday/Wednesday: 10:00AM - 8:00PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday 9:00 AM - 1:00 PM
Phone: (530) 335-2311
Email: Intermountain@shastacollege.edu


How do I get to my Online Classes?

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1005 views   |   3 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 22, 2020   

You can access your Shasta College Online Courses by clicking on the Log In To The Shasta College Portal button from the Shasta College website; or, you can click below:

Once logged into your portal you will see the Canvas icon, it looks like this :

 Top Canvas Tips


Where can I get help with Canvas?

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934 views   |   4 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 25, 2020    Canvas Report a Problem Canvas Guides

Please make sure to view the Canvas student orientation<--- you will need to be signed into your Portal account to access Canvas.

The Canvas guides can also answer many questions students have about Canvas.

If the student orientation and the guides are not helping you find the answers you need, please use the Help icon that is visible in the lower left corner of the Global Navigation Menu once you login to Canvas Dashboard; the Global Navigation Menu is also visible from your courses in Canvas. Use the "Report a Problem" option and our team can usually get back to you within a day.

Submit a Help Ticket by clicking HERE

 

I need help with my Writing, Math or other foundational skills; who can I turn to?

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886 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 25, 2020   

Thank you for asking. 

Shasta College offers a wide variety of tutoring service to help students with study and computer skills of all types. The Shasta College Learning Center offers help with:

Can't make it to campus? Try our

Online Tutoring Services.

 

Visit the Tutoring and Learning Centers website for hours of operation, scheduling and more information.


How do I access instructor feedback on graded assignments?

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870 views   |   3 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 22, 2020    Canvas Canvas Guides Students

There are two places instructors can leave feedback for you on assignments. 

Here's a Canvas Guide that explains that.


Why Can't I See My Online Courses?

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867 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 22, 2020    Canvas Shasta College Admissions and Records Courses

You will only be able to see courses in which you are enrolled when you log into Canvas. If you received an enrollment verification when you enrolled, indicating that your course is in Canvas and it is not accessible, please contact your instructor and let them know you cannot see the course. If you do not remember the instructor’s name, check the MyShasta course schedule. Also, verify your course schedule in MyShasta and make sure you are enrolled in the course. If you do not see the course listed in MyShasta, contact the Shasta College Office of Admissions and Records; there may be a confusion with your enrollment status.

If the course is already concluded, the course will appear in the course history in the All Courses menu. If the course does not display in the All Courses menu under "Past Courses" the teacher has effectively "hidden" the course from student view: this is a feature that only the faculty control. If you have any concerns regarding course availability in Canvas after they have concluded, your best resource will be to reach out to your instructor for that course.

Student Success Center
Location: Redding Main Campus,  Administration Building 100, Room 102
Hours: Monday - Friday 8:00 AM -5:00 PM
Website: Click here to go the Student Success Center Website


In Red Bluff:
Tehama Campus, 770 Diamond Avenue, Red Bluff, CA 96080
Hours: Monday - Thursday: 8:00 AM - 9:00 PM
            Friday: 8:00 AM - 4:00 PM
Phone: (530) 529-8980
Email: Tehama@shastacollege.edu


In Weaverville:
Trinity Campus, 30 Arbuckle Court, Weaverville, CA 96093
Office Hours: Monday/Wednesday: 10:00 AM - 8:00 PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday: 9:00 AM - 1:00 PM
Phone: (530) 623-2231
Email: trinity@shastacollege.edu


In Burney:
Intermountain Campus, 37581 Mountain View Road, Burney, CA 96013
Office Hours: Monday/Wednesday: 10:00AM - 8:00PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday 9:00 AM - 1:00 PM
Phone: (530) 335-2311
Email: Intermountain@shastacollege.edu


Is there someone I can call to ask questions?

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851 views   |   3 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 25, 2020    Canvas SC Online Help Educational Technology Canvas Guides

Yes,

For a Canvas related issue:

Canvas provides a 24-hour technical support hotline; you can access Help from the Canvas Global Navigation Menu.

Feel free to email Shasta College Online Education Tech Support:

sconlinehelp@shastacollege.edu​

or Submit a Help Ticket by clicking  Here 

We are here to help you Monday - Friday 7:30 AM - 5:00PM. We try to respond to your questions within 24 hrs. We are closed weekends, holidays, and school-closure days.

Please note:

The Canvas 24\7 hotline support representatives are not able to change your password for the Shasta College Portal. If you need your password changed, first, use the Forgot Password link on the sign-on page.


Do you have an orientation to Canvas for students?

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803 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 23, 2020    Canvas Students

Yes, please visit the Canvas Student Orientation to get the most out of Canvas.

I need to make a portfolio for one of my classes; but, I am strapped for cash...Oh yeah, and I need it to be available for the rest of my life. Am I dreaming?

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799 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 21, 2020    Badges Students

No! You are not dreaming...

Follow this link and we will hook you up with Portfolium - your life-lone Portfolio Solution!

 Discover Portfolium Here

Activate your own Portfolium Here on Canvas 


What should I do if I cannot find my course in Canvas?

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795 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 25, 2020    Technical Support Shasta College Admissions and Records Students

You will only be able to see courses in which you are enrolled when you log into Canvas. If you received an enrollment verification when you enrolled, indicating that your course is in Canvas and it is not accessible, please contact your instructor and let them know you cannot see the course. If you do not remember the instructor’s name, check the MyShasta course schedule. Also, verify your course schedule in MyShasta and make sure you are enrolled in the course. If you do not see the course listed in MyShasta, contact the Shasta College Office of Admissions and Records; there may be a confusion with your enrollment status.

If the course is already concluded, the course will appear in the course history in the All Courses menu. If the course does not display in the All Courses menu under "Past Courses" the teacher has effectively "hidden" the course from student view: this is a feature that only the faculty control. If you have any concerns regarding course availability in Canvas after they have concluded, your best resource will be to reach out to your instructor for that course.

Student Success Center
Location: Redding Main Campus,  Administration Building 100, Room 102
Hours: Monday - Friday 8:00 AM -5:00 PM
Website: Click here to go the Student Success Center Website


In Red Bluff:
Tehama Campus, 770 Diamond Avenue, Red Bluff, CA 96080
Hours: Monday - Thursday: 8:00 AM - 9:00 PM
            Friday: 8:00 AM - 4:00 PM
Phone: (530) 529-8980
Email: Tehama@shastacollege.edu


In Weaverville:
Trinity Campus, 30 Arbuckle Court, Weaverville, CA 96093
Office Hours: Monday/Wednesday: 10:00 AM - 8:00 PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday: 9:00 AM - 1:00 PM
Phone: (530) 623-2231
Email: trinity@shastacollege.edu


In Burney:
Intermountain Campus, 37581 Mountain View Road, Burney, CA 96013
Office Hours: Monday/Wednesday: 10:00AM - 8:00PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday 9:00 AM - 1:00 PM
Phone: (530) 335-2311
Email: Intermountain@shastacollege.edu


Discussions - I have assigned Discussions in my class, can you tell me more about these? 

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749 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 21, 2020    Canvas Canvas Guides

Here is a general overview of the discussions feature in Canvas: 

What are Discussions? 

Here's an instructional video that illustrates best practices for posting reply to a discussion topic

What are the best practices for posting a reply to a discussion in Canvas?

 


How do I see grades after the semester has ended?

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718 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 21, 2020    Canvas Grade

Once the semester ends. your teachers work diligently to finalize your course grades and get them submitted so you can view them in your MyShasta account. Once the term closes to students, your courses become "read only", meaning that you can no longer participate (submit Assignments, reply to Discussions, take Quizzes, so forth...); but, you can still see the course material, view your grades, read all the comments your teachers have left you. 

Looking for your courses?

When the term closes to students,  the course will no longer have a Course Card on your Dashboard:

Instead, you will find your courses on your Courses Menu:

In the Global Navigation menu, click the Courses link [1], then click the All Courses link [2].

Any course from past semesters will be under the heading Past Enrollments.

 

Then, from within the course, click [3], Grades:

 


Who do I contact if I am having problems logging into the Shasta College Portal?

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661 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 21, 2020    Technical Support Report a Problem Shasta College Admissions and Records

If you are experiencing technical issues with the Shasta College Portal, contact:

Shasta College Portal Help
Help Ticket: www.shastacollege.edu/portalhelp
Website: Click here for Shasta College Portal FAQ Page


Student Success Center
Location: Redding Main Campus,  Administration Building 100, Room 102
Hours: Monday - Friday 8:00 AM -5:00 PM
Website: Click here to go the Student Success Center Website


In Red Bluff:
Tehama Campus, 770 Diamond Avenue, Red Bluff, CA 96080
Hours: Monday - Thursday: 8:00 AM - 9:00 PM
             Friday: 8:00 AM - 4:00 PM
Phone: (530) 529-8980
Email: Tehama@shastacollege.edu


In Weaverville:
Trinity Campus, 30 Arbuckle Court, Weaverville, CA 96093
Office Hours: Monday/Wednesday: 10:00 AM - 8:00 PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday: 9:00 AM - 1:00 PM
Phone: (530) 623-2231
Email: trinity@shastacollege.edu


In Burney:
Intermountain Campus, 37581 Mountain View Road, Burney, CA 96013
Office Hours: Monday/Wednesday: 10:00AM - 8:00PM
                        Tuesday/Thursday: 11:00 AM - 9:00 PM
                        Friday 9:00 AM - 1:00 PM
Phone: (530) 335-2311
Email: Intermountain@shastacollege.edu


Shasta College Office of Educational Technology:
Shasta College Main Campus
Hours: Monday - Friday 7:30 AM - 5:00 PM
Email: sconlinehelp@shastacollege.edu
 


Do you recommend that I use the Canvas App?

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473 views   |   4 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 07, 2020    Canvas Courses Browser Students

No.

There is a known compatibility issue with the Canvas App and the Shasta College Portal. When a user initially starts the mobile application, and taps on "Find school" and they type in "shastacollege.instructure.com", they may receive an error that says:

 

Webpage not available. It could not be loaded because: net::ERR_CLEARTEXT_NOT_PERMITTED"

 

Possible scenarios that could exacerbate this concern:

"I recently updated the Canvas App and now I am unable to login to Canvas using the Canvas App"

Updating the Canvas App will prohibit future access to Canvas using the Canvas App

"I recently purchased/acquired a new mobile device. I am able to still access Canvas using the Canvas App on my old mobile device; but, when I try to access it on my new device, I am unable to login to Canvas using the Canvas App.

Updating a mobile device will prohibit future access to Canvas using the Canvas App

"I recently logged out of the Canvas App. I have neither updated the app nor my mobile device; yet, I am not able to login to Canvas using the Canvas App."

Logging out of the Canvas App on a mobile device, regardless of whether the app is updated or the mobile device is changed, will prohibit future access to Canvas using the Canvas App

 

These scenarios are characteristic of the incompatibility. At this time there is no resolution.

 

Suggested alternatives include (but are not limited to):

 

Android

  • Using either Chrome or Firefox mobile apps to access Canvas through the Shasta College Portal allows successful access to Canvas
  • The Shasta College Office of Educational Technology discourages the use of the Android Internet Browser and the use of the Safari Browser for Android as we have seen undesirable results accessing Canvas using these apps.

iOS

  • Using either Safari, Chrome or Firefox mobile apps to access Canvas through the Shasta College Portal allows successful access to Canvas

 

** The Shasta College Office of Educational Technology highly recommends the use of the most current release of all apps to access Canvas to provide the most successful experience when working in their online courses.


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